Terms and Conditions

Fluid Aesthetics & IV provides IV therapy, injections, neuromodulator treatments, and medically supervised weight management. We are a self-pay practice and do not bill medical insurance.

On request, we provide itemized receipts so you can seek reimbursement from your insurer for services and prescription medications that may be covered. Payment is your responsibility regardless of insurance coverage.

This policy is the only policy that applies to the return of products and services and to refunds and cancellations. It replaces all earlier policies.

• We do not issue refunds on accounts with an outstanding balance or open claim, or while future services are scheduled.
• Services and treatments cannot be transferred to another person or to another clinic.
• Sending a product back does not mean the return is accepted. Fluid Aesthetics & IV decides whether a product or service qualifies for replacement or refund, and may refuse a return as it considers appropriate.
• Refunds of less than $25.00 are not processed.

We do not issue refunds for these items, but we will promptly replace:

• Recalled products
• Incorrect shipments
• Products damaged by the shipping carrier

• Services already provided, including provider visits, IV therapy, injections, neuromodulator treatments, and patient training. If your first injection training was not successful, we will provide more training at no charge.
• Products not purchased directly from Fluid Aesthetics & IV. We may destroy any such product sent to us and charge you the cost of processing and destroying it.
• Prescription medications, including compounded medications prescribed and dispensed for you. For safety reasons, medication cannot be reused once it has been dispensed.
• Damaged products, including products with missing or damaged labels, repackaged or opened products, and products not in their original form.
• Products that were handled or stored incorrectly after you received them — for example, medication that was not refrigerated or was frozen.
• Mobile service fees (see Section 7).

Recalled products

• If a product you received is recalled by Fluid Aesthetics & IV, by a pharmacy we use, by the manufacturer, or by a government agency, we will contact you. Stop using the product and follow our instructions for returning it.
• We will replace the product and pay reasonable out-of-pocket costs you incurred because of the recall.
• If you had any reaction to a recalled product, tell us right away.

Incorrect shipments and products damaged in shipping

• Tell us within seven (7) days of receiving the shipment by calling (480) 788-1363.
• Return the product only as we instruct — in person at our office, or by mail to 1229 N Gilbert Rd, Mesa, AZ 85203. Never mail used needles or syringes.
• Approved replacements are sent within seven (7) business days after we receive the returned product.
• Returned medication is never reused. It is destroyed safely.

Monthly subscription. Tell us in writing (letter or email) at least 30 days before the next charge date. If notice is received later, that month's charge is completed and is not refunded. Stopping your medication does not by itself cancel the subscription.

Prepaid program. Programs are paid in advance. If you cancel a prepaid program early, it is not refunded. If your prescribing provider stops your program early for medical reasons, we refund the cost of medication not yet dispensed. Medication already dispensed and services already provided are not refundable. To continue beyond your program, an extension must be arranged by Week 10.

For treatment at your home or another location, a mobile service fee applies based on the one-way driving distance from Tantrum Salon to your location. The mobile fee is in addition to the cost of your treatment.

• 10 miles or less: no mobile fee
• More than 10 miles, up to 25 miles: $40
• More than 25 miles, up to 35 miles: $50
• More than 35 miles: $50, plus $2 for each mile beyond 35 (for example, 40 miles = $60)

Mobile service fees are non-refundable.

We take patient care seriously and work to give every patient the highest quality care. If you are not satisfied, please contact us and refer to this policy before starting a chargeback with your card company. If a chargeback is started, Fluid Aesthetics & IV will use the documentation available, including your signed acknowledgment of this policy, to respond. We share only the minimum information needed with the card processor.